When your webpage loads in the editor, you may sometimes encounter issues. These issues could range from the page missing some functionalities to sections missing entirely.
To cater to this, Wingify enables you to self-diagnose and resolve issues without contacting the support team. First, let’s look at some of the potential issues.
Issues You Might Encounter When Loading Your Website in Wingify Visual Editor
Wingify broadly classifies the common issues into the following three categories:
Editor loaded in Fallback mode: When the editor loads your website in Fallback mode, i.e., over a proxy server, a warning message appears, describing why the editor loaded in Fallback mode and how to fix it.
Failed to load the page in the Wingify Visual Editor: When the editor fails to load the page, a message is displayed in Wingify. This usually happens when the Wingify SmartCode is missing from the webpage you are trying to edit, and your servers block the page from loading via proxy.
Other issues: If you don't see any error codes or failure messages and the page still loads with some defects in the editor.
Fallback Mode Errors
If the editor loads in Fallback mode, you may notice any of the following error codes: 0000, 0003, 0010, 0100, 0101, 0102, 0103, 0104, 1000, 1003, 1100, 1101, 1102, 1103, 1104. To view the resolution steps, click the one that pertains to your case.
Error Code 0000
Description
This error code indicates that for the page loaded in the editor, either the Wingify SmartCode is not installed or installed incorrectly. NOTE: You can check your SmartCode Installation using the SmartCode Checker in the Settings > SmartCode section of your Wingify Account.
Resolution
Install Wingify SmartCode. If you cannot install the SmartCode right away, add the Wingify chrome extension to your browser. NOTE: Installing the Wingify extension is a temporary solution that will only help load the page properly in the Editor. You would be able to preview and launch the campaign only after the SmartCode is installed on your website.
Error Code 0003
Description
This error code indicates that a Content Security Policy (CSP) configured on your website prevents Wingify from applying inline changes on the elements. To learn about CSP, read this. Furthermore, the Wingify SmartCode, which is required for your campaigns to run, is not installed on the page loaded in the editor.
Resolution
Whitelist Wingify in the CSP of your website. Click here to find out what rules you need to include in your CSP. Install Wingify SmartCode. If you cannot whitelist Wingify or install the SmartCode right away, add the Wingify chrome extension to your browser. You can now make changes and create variations in your campaign. NOTE: Installing the Wingify extension is a temporary solution that will only help load the page properly in the Editor. You would be able to preview and launch the campaign only after the SmartCode is installed on your website.
Error Code 0010
Description
This error code indicates that either the Inject SmartCode option is disabled for the page loaded in the editor or Developer Mode is turned off. You can check your SmartCode Installation using the SmartCode Checker in the Configurations > Websites and Apps section of your Wingify Account.
Resolution
Install Wingify SmartCode. If you can not install the SmartCode immediately, enable the Inject SmartCode option in the plugin and turn on the developer mode. NOTE: The Wingify extension temporarily helps load the page correctly in the editor, but you must install the SmartCode on your website to preview and launch the campaign
Error Code 0100
Description
This error code indicates that the page did not load correctly in the editor due to network issues.
Resolution
Retry loading the editor to see if the problem is resolved. If the problem persists, try installing the Wingify Chrome extension. After this, the page should load correctly, allowing you to make changes and create variations in your campaign.
Error Code 0101
Description
This error code indicates that a Content Security Policy (CSP) configured on your website prevents Wingify from adding its content to the page. To learn about CSP, read this.
Resolution
Whitelist Wingify in the CSP of your website. Click here to find out what rules you need to include in your CSP. If you cannot whitelist Wingify right away, add the Wingify chrome extension to your browser. You can now make changes and create variations in your campaign.
Error Code 0102
Description
This error code indicates that your website cannot be loaded in an iframe since the website’s X-frame response header is set to ‘deny’. This causes issues as the editor loads the mobile version of the page in an iframe.
Resolution
Change the X-Frame-Options header to SAMEORIGIN in the response headers of your webpage. If you cannot change this right away, add the Wingify chrome extension to your browser. After this, you can make changes and create variations in your campaign.
Error Code 0103
Description
This error code indicates that a Content Security Policy (CSP) configured on your website prevents Wingify from applying inline changes on the elements. To learn about CSP, read this.
Resolution
Whitelist Wingify in the CSP of your website. Click here to find out what rules you need to include in your CSP. If you cannot whitelist Wingify right away, add the Wingify chrome extension to your browser. You can now make changes and create variations in your campaign.
Error Code 0104
Description
This error code indicates that your website’s CSP prevents it from loading in an iframe. This causes issues as the editor loads the mobile version of the page in an iframe.
Resolution
Whitelist Wingify in the CSP of your website. Click here to find out what rules you need to include in your CSP. If you cannot whitelist Wingify right away, add the Wingify chrome extension to your browser. You can now make changes and create variations in your campaign.
Error Code 1000
Description
This error code indicates that for the page loaded in the editor, either the Wingify SmartCode is not installed or installed incorrectly. NOTE: You can check your SmartCode Installation using the SmartCode Checker in the Settings > SmartCode section of your Wingify Account.
Resolution
Install Wingify SmartCode.
Error Code 1003
Description
This error code indicates that a Content Security Policy (CSP) configured on your website prevents Wingify from applying inline changes on the elements. To learn about CSP, read this. Furthermore, the Wingify SmartCode, which is required for your campaigns to run, is not installed on the page loaded in the editor.
Resolution
Whitelist Wingify in the CSP of your website. After this, you can make changes and create variations in your campaign. Click here to find out what rules you need to include in your CSP. Install Wingify SmartCode.
Error Code 1100
Description
This error code indicates that the page did not load correctly in the editor due to network issues.
Resolution
Refresh the editor page to see if the problem goes away. If the problem persists, reach out to us at support@wingify.com.
Error Code 1101
Description
This error code indicates that a Content Security Policy (CSP) configured on your website prevents Wingify from adding its content to the page. To learn about CSP, read this.
Resolution
Whitelist Wingify in the CSP of your website. After this, you can make changes and create variations in your campaign. Click here to find out what rules you need to include in your CSP.
Error Code 1102
Description
This error code indicates that your website cannot be loaded in an iframe since the website’s X-frame response header is set to ‘deny’. This causes issues as the editor loads the mobile version of the page in an iframe.
Resolution
Change the X-Frame-Options header to SAMEORIGIN. After this, you can make changes and create variations in your campaign.
Error Code 1103
Description
This error code indicates that a Content Security Policy (CSP) configured on your website prevents Wingify from applying inline changes on the elements. To learn about CSP, read this.
Resolution
Whitelist Wingify in the CSP of your website. After this, you can make changes and create variations in your campaign. Click here to find out what rules you need to include in your CSP.
Error Code 1104
Description
This error code indicates that your website’s CSP prevents it from loading in an iframe. This causes issues as the editor loads the mobile version of the page on an iframe.
Resolution
Whitelist Wingify in the CSP of your website. After this, you can make changes and create variations in your campaign. Click here to find out what rules you need to include in your CSP.
Blank page with no error code
Description
At times, it is possible that your server is blocking all external server connections. In this case, Wingify server connections will be blocked from accessing your website. As a result, Wingify will not be able to open your website in the fallback mode.
Resolution
Whitelist the following IP address in your network infrastructure: 35.245.139.209
Failure to Load the Page in Wingify Visual Editor
There could be scenarios where your page fails to load in the editor, thereby exiting with the following error:
To resolve this, we recommend you to:
Verify if the Wingify Smartcode is appropriately installed on your website. You can check your SmartCode installation using the SmartCode Checker.
Add the Wingify Chrome Extension to your browser.
Note: You can preview and launch the campaign only after the SmartCode is installed on the page.
If the issue persists, reach out to us at support@wingify.com.
Some Other Issues in Wingify Visual Editor
If you don't see any error codes or failure messages but are still having trouble loading your webpage in the editor, we recommend that you verify the following:
Check if any Javascript blockers like AdBlocker and DuckDuckGo are installed on your browser with custom settings. If so, ensure that Wingify requests (wingify.com and visualwebsiteoptimizer.com) are whitelisted. Otherwise, the Visual Editor, Heatmaps, SmartCode Checker, and the Previews will not load. For instance, if you have the uBlock plugin enabled on your browser, here’s how you can whitelist Wingify requests:
Click on the uBlock icon in your browser and open the dashboard by clicking on the Settings icon.
Go to the My filters tab and add- @@||*.wingify.net^.
Once done, click Apply changes. Now everything should work fine.
Ensure that the URL you entered in the Enter URL of the page for which you want to preview field is valid.
When you load the mobile view in the editor, Wingify displays the webpage in an iframe. However, loading responsive websites in an iframe may be restricted for certain websites. To check whether a page opens in an iframe, hit this URL in your browser: data:text/html,<iframe id="testFrame" src="your_website_URL" width="320px" height="600px"></iframe>. If it is broken, you may need to get in touch with your development team to fix it.
Although third-party cookies are not necessary for Wingify Editor to function, third-party storage (sessionStorage and localStorage) is still required. Therefore, we recommend that you enable third-party cookies in your browser settings.
