Introduction to Session Recordings in Wingify

This article covers the following:

• Overview
• Things to Consider while Working with Session Recordings

Overview

Session Recordings in Wingify allow you to record visitor interactions with your website and replay them in a form of video. These recordings show how users interact with your website, by capturing their mouse movements, scrolls, and clicks. They work on the basis of sampling.

Analyzing the visitor recordings helps you map the user journey on your website and figure out exactly why they are dropping off, what’s stopping them from buying, or where do they spend most of their time on a page.

With the Session Recording feature of Wingify, you can typically do the following:

• Record sessions on a single page or on the entire website
• Use scheduling to record visits on specific days and time or until “X” number of visitors are recorded
• Use the menu at the bottom to increase playback speed, skip pauses, use the seek bar to jump to any point in playback, and so on
• Annotate recordings with your observations
• Save recordings to your Wingify account, or download the recordings to your computer

To learn how to create Visitor Recordings, How to Create a Recording View.

Things to Consider While Working with Session Recordings

A few things that you must be aware of before you start working with Session Recordings:

• Session Recordings in Wingify do not record the portions of the page which contain iframes. However, Session Recordings support the recording of that iframe separately if the Wingify SmartCode is installed in the iFrame.
• The maximum duration of a session for which recordings will be captured is 2 hours with a maximum of 20 page views. If the duration exceeds 2 hours or the page views goes beyond 20 pages, no new data will be recorded in the current session.
• A visitor needs to spend a minimum of 5 seconds in a session for the recording to be seen in the Wingify dashboard.
• A recording session expires after 30 minutes of idle time. For example, if a visitor is idle for 30 minutes, the current recording session ends. Post this, a new recording session starts. The session also expires when the respective tab or the browser window is closed.
• The play/pause video tags or any other events are not supported in Session Recordings. As a result, the video might play automatically if the autoplay is set on a video tag. If a user plays a video manually or if the JS code starts it, then Wingify won't be able to record and play it.
• If any input field is modified using JavaScript without any user action, then Wingify will not pick this in the Session Recording. This happens because the field value is changed in a way that doesn't fire an onchange event on the element.
• Session Recordings in Wingify collected the data only from the sampled visitors. To know more about sampling in Wingify, refer to How Wingify Sampling Works.
• The Session Recordings dashboard will display the recordings based on the retention period of your account. Once the retention period expires, you will not be able to view them.
• Wingify stores the HTML and CSS files for session recordings. Ensure that asset snapshotting is enabled for your account and Wingify is allowlisted in your firewall rules. If enabled and allowed, Wingify captures the exact state of your website’s assets (CSS files) and stores it on Wingify’s servers. When you replay the session recording, Wingify uses the snapshots stored on Wingify’s servers instead of fetching them from your server. This ensures that the replay accurately reflects the website’s appearance at the time of the recording, regardless of subsequent changes to the assets on your server. For more information, see Asset Snapshotting in Wingify Session Recordings.

Need more help?

For more information or further assistance, contact Wingify Support.