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What are recordings in Wingify, and how do they work?
Recordings in Wingify allow you to record visitor interactions with your website in the form of video. These recordings show how users interact with your website by capturing their mouse movements, scrolls, and clicks. They work based on sampling.
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What is the maximum duration of the saved recording?
The maximum duration of a recording session is 2 hours, with a maximum of 20 page views per session. Therefore, no new data will be recorded in the current session if the duration exceeds 2 hours or the page views exceed 20 pages.
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When does a recording start?
A visitor needs to spend a minimum of 5 seconds in a session for the recording to be seen in the Wingify dashboard.
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When does a recording session expire?
A recording session expires after 30 minutes of idle time. For example, if a visitor is idle for 30 minutes, the current recording session ends. Post this, a new recording session starts. The session also expires when the respective tab or the browser window is closed.
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Can I view all the Recordings of the previous/next session of the user?
Yes. A tile in the player shows the visitor's currently active session and how many recorded sessions of the visitor are available. When clicking the tile, a sidebar shows the visitor's recorded sessions ordered from oldest to most recent.
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Do the recordings record sensitive data?
By default, Wingify hides all key presses to avoid storing or transmitting any personal or sensitive data to Wingify servers. Additionally, you can hide the sensitive data explicitly by adding the "nls_protected" class to the input field, and we will not store or transmit the field input. For example, <input type="text" name="cc_number" class="nls_protected"/>.
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Why do the recordings appear to be distorted and broken/blank?
This can happen due to multiple reasons:- A recording might get corrupted when we have failed to capture the HTML data required to play the recording. This generally happens because the user was not on the page for a long enough duration (approx. < 5 seconds).
- It could be because of the CORS policy. (Refer to the error message in the screenshot below). To overcome this, install and use the Wingify plugin before opening any session recording.
- The CSS may appear broken because of CSS Versioning. When a recording is created, Wingify saves the HTML file of the webpage. If the website CSS is updated after a recording is saved, a discrepancy occurs between the CSS versions of the recording and the website. To solve this issue, you must ensure that asset snapshotting is enabled for your account and Wingify is allowlisted in your firewall rules. For more information, see Asset Snapshotting in Wingify Session Recordings.
- Some files might get blocked due to a violation of the Content Security Policy (CSP) configured on your website, which in turn leads to blank recordings. You must whitelist these rules to ensure the tracking works fine.
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Why aren’t some of the dropdown menus recorded?
The dropdown menus that load using the CSS hover effect do not appear in the recording.
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How to record all the pages of your website?
To capture all web pages of your website, run the recording site-wide. Wingify does the recording for all the pages where the Wingify code is present.
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The date-time that appears in the “created on” field is shown in which timezone?
The “created on” field shows the date-time as per the timezone configured in your account's Locale Settings. To modify this, go to Settings > Campaign settings > Locale Settings.
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Can a recording pageview be shared directly?
Yes, append the "recordingId={PAGEVIEW_ID}" query param with the request.
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Does Wingify capture canvas elements in session recordings?
Yes, Wingify captures canvas elements in session recordings if the Show canvas elements in recordings option in recording settings is enabled. For more information, see Capture Canvas Elements in Wingify Session Recordings.