Wingify User Feedback Surveys FAQs

Does Wingify capture partial survey responses?
Yes, Wingify captures every user's response to each question, irrespective of whether the user clicks the Submit button at the end of the survey. It records the response when a user answers a question and clicks Next.

Is there a limit on the number of responses?
Yes. Based on your plan, There are limits to the number of surveys you can create and the number of responses you can collect.

Can I trigger a survey for a specific variation of an existing A/B Test campaign in Wingify?
Yes, using a custom trigger, you can display a survey for a specific variation of an existing campaign in Wingify. Use the following code snippet in the custom trigger:

• Accounts created before June 14, 2026
• Accounts created on/after June 14, 2026

function() {
  window.VWO = window.VWO || [];
  VWO.push(['onVariationShown', CAMPAIGN_ID, VARIATION_ID, function() {
    executeTrigger();
  }])
} 

function() {
 window.Wingify = window.Wingify || [];
 Wingify.push(['onVariationShown', CAMPAIGN_ID, VARIATION_ID, function() {
   executeTrigger();
 }])
}

Can I customize the appearance of the survey window?
Yes, to customize the appearance of your survey, select New Theme in the themes dropdown. This will load the CSS of the default Dark theme. If you want to customize a different theme, click on the theme dropdown and select the theme, and that theme's CSS will be loaded ready for editing.

How does quota consumption work for surveys?
The survey quota is based on the number of survey responses you purchase, and the count is considered for all submissions (partial and complete). This means Wingify counts a response as soon as a visitor starts taking a survey and answers at least one question, even if they don’t complete or submit the entire form.

You can check the survey quota consumption in the Settings > Subscription & Invoices > Wingify Insights - Web section.
 

Can I trigger a survey when a visitor converts for an existing goal in Wingify?
Yes, using a custom trigger, you can display a survey to a visitor if they convert for an existing goal in Wingify. You can use the following code in the custom trigger to display a survey if a goal is converted for an existing campaign in Wingify.

• Accounts created before June 14, 2026
• Accounts created on/after June 14, 2026

function() {
  window.VWO = window.VWO || [];
  VWO.push(['onGoalTrigger', CAMPAIGN_ID, GOAL_ID, function() {
    executeTrigger();
  }])
} 

function() {
 window.Wingify = window.Wingify || [];
 Wingify.push(['onGoalTrigger', CAMPAIGN_ID, GOAL_ID, function() {
   executeTrigger();
 }])
}