The SmartCode Not Installed warning is a reminder that you should verify that Wingify SmartCode is present across all pages. Manually visit the test pages where you have installed the code snippet and allow it to execute on each page and establish a connection to Wingify servers.
Possible reasons for the warning
- When a visitor lands on a page that has the Wingify SmartCode installed, the code pings the Wingify server about the page visit. The code checker then updates the Wingify application based on the message received from the test page. When no visitor has landed on the page where the code is installed, Wingify fails to update the code checker and the ‘Code not installed’ message is displayed.
- Even when visitors have landed on the test page where the code is installed, the message is not updated in real-time in Wingify, and it could take a few minutes to reflect in the Wingify application.
- Wingify code checker cannot verify the code on every webpage in a URL pattern or group URLs (regular expressions, URL starts with, URL ends with, and other options). You will have to manually verify the Wingify code on every page when installing the code in group URLs.
- The page where you have installed the code is behind a login page.
- Authorization or CURL is blocked, and the page can not be accessed directly.
Resolutions
- Verify that you have installed the SmartCode on your website pages correctly. Refer to Configuring SmartCode for your Website to know how to add Wingify SmartCode to your website pages.
- Check Wingify’s network calls to confirm code installation.
- Open Chrome developer tools and go to the Network tab.
- In the Filter option, type ‘dev’ (to filter Wingify network calls).
- For Asynchronous code, look for network calls like j.php
- For Synchronous code, look up network calls like gv.gif and <your_account_ID>.js
- For Synchronous(deprecated) code, look up network calls like js_visitor_settings.php
- Visit the page on which the code is installed and simultaneously refresh the Wingify app. Sometimes the message automatically updates after refreshing.
You can also use a preview debugger to verify the correct code.
- Open your campaign
- Go to Review > Live Preview.
- Click the Preview in a new tab button.
In the test preview page that opens, look for the preview debugger pane. You can be sure that the code is installed if you can view the preview debugger.
The ‘Code Not Installed’ message displayed on the screen does not impact the test reports. If the Wingify code is added to the website HTML, Wingify will capture your data despite the error message.
Every Wingify account has its unique code that you can add to multiple websites you manage. The code must be present on all the pages where you want to run Wingify tests or track visitor data. However, please make sure to add the code only once on a page. If the same code is added multiple times on the same page, you may experience screen flicker, blank pages, and other issues.
Need more help?
For further assistance or more information, contact Wingify Support.