Renewing and Uploading Safari Certificate in Wingify Engage

Overview

If your Safari certificate to receive web push notifications is about to expire or has expired, an alert appears in the Wingify Engage dashboard notifying the same. This helps you renew your Safari certificate before it expires. This way, you would never miss out on any push notifications being sent to your subscribers.

Let's delve more into how and when this alert appears and what are the considerations that you must keep in mind.

When the Renewal Alert Appears

The renewal alert appears on the dashboard either 30 days before the expiry date or if your Safari certificate has expired.

Not just the alert on the dashboard, but you would also receive an email notifying you of the same.

You will receive an email notification on the 30th, 15th, and 0 days from the expiry date of your Safari certificate. Based on the day, the subject line of the email notifications would be:

• Wingify Engage: Safari Website Push ID Certificate expiring in 30 days
• Wingify Engage: Safari Website Push ID Certificate expiring in 15 days
• Wingify Engage: Safari Website Push ID Certificate expired

What the Alert Says

1. When your Safari certificate has not yet expired but will expire in 30 days or less. For example,  if your Safari certificate expires on 15-July-2020, then on 15-June-2020 (which is 30 days before the expiry date), the renew alert appears as: 

   

2. When your Safari certificate has expired. For example,  if the Safari certificate has expired, the renew alert appears as:  

   

Upload a Renewed Certificate

To upload a renewed certificate:

1. Log in to Wingify Engage.
2. Click on the Settings icon present on the top right corner of the app.
3. Go to Smartcode > Browser Configurations, and corresponding to the Safari (Mac) browser, click the Configure button.  Alternatively, you can click on the Upload button present in the renewal alert that appears on the dashboard. 
4. Create a CER/P12 certificate from the Apple account with the same web push ID. To know how to do this, refer to How to Create a Safari Certificate.
5. Once created, upload the renewed certificate using the option Upload Certificate.
6. If required, upload a new icon using the option Upload Icon.
7. Click Save.

Post-requisite

To verify if the Safari certificate got successfully renewed, check the Wingify Engage Dashboard. The alert to renew and upload the certificate must not appear.

Certificate Renewal FAQs

• What happens if the customer uploads an expired certificate?

  The certificate has already expired message appears.

• What happens if the customer uploads a certificate of a different web push ID?

  We don't recommend that customers change the web push id as it will result in non-delivery of notifications to existing Safari subscribers. However, if a customer still wants to change the web push ID, they can proceed with the change by accepting the warning.

Need more help?

For further assistance or more information, contact Wingify Support.